Recent findings have sparked intense scrutiny on the United States Securities and Exchange Commission (SEC) following a significant report that uncovered a series of operational blunders within its IT department. These errors have led to the potential mishandling of key records related to cryptocurrency enforcement actions during Gary Gensler’s leadership.
Missed Messages: SEC’s IT Failures
A detailed investigation by the SEC’s Office of Inspector General (OIG) unveiled critical issues within the Office of Information Technology (OIT) that contributed to the loss of text messages from former SEC Chairman Gary Gensler’s mobile device from 2022 to 2023.

According to the report released on September 3, an automated policy implemented in August 2023 triggered an unintended “enterprise wipe” of Gensler’s government-issued phone, highlighting a lack of understanding and oversight within OIT.
It appears that Gensler’s device was incorrectly marked as inactive and had not undergone backups for almost a year. Consequently, OIT hastily conducted a factory reset that eradicated vital text communications and system logs from October 18, 2022, to September 6, 2023.
The ramifications of this incident were amplified by failures in procedures concerning record retention for high-ranking officials, which ultimately led to the permanent loss of these records.
Despite efforts to recover the deleted messages, the SEC faced challenges in reconstructing the full scope of communications. Only about 38% of the reclaimed texts were deemed relevant to ongoing missions, involving significant interactions with senior staff and Commissioners.
A notable recovery included a conversation from May 2023 regarding actions the SEC was considering against specific crypto asset trading platforms, showcasing the untimely nature of the lost information.
Industry Leaders React to SEC’s Oversights
In light of the report, voices from the crypto industry expressed their dismay over the prior leadership’s mishandling of records and its potential fallout. Nate Geraci, head of The ETF Store, emphasized, “Reflect on the events in crypto during this period, especially the FTX downfall and the Grayscale spot Bitcoin ETF lawsuit. It’s troubling.”
Moreover, many industry experts pointed out that the time frame of the missing texts coincided with the aggressive enforcement measures taken by the SEC against various crypto exchanges and other regulatory actions.
In a pointed critique, Coinbase’s Chief Legal Officer, Paul Grewal, blasted the previous SEC leadership, insisting that this loss is not merely a minor “oops” but a significant destruction of evidence crucial to pending legal matters. The OIG report acknowledged that the absence of Gensler’s messages could impede responses to certain Freedom of Information Act (FOIA) inquiries.
Coinbase’s FOIA request from March highlighted the sea of unanswered questions about the SEC’s expenditures on crypto enforcement actions, as they sought clarity on budgets and the workforce involved in these investigations.
“We all deserve transparency and accountability, especially from those in power who frequently criticize others while facing a lapse in their own responsibilities,” Grewal concluded.
