The ongoing restructuring of the once-prominent cryptocurrency exchange FTX is highlighting critical issues surrounding the safety of creditors amid alarming phishing scams. Warnings issued by management emphasize the urgent need for vigilance among those affected by the exchange’s dramatic downfall in late 2022.
Phishing Scams Targeting FTX Stakeholders
As of late September, FTX has initiated a staggering $1.6 billion payout to creditors as part of its recovery efforts, as highlighted in reports by various industry analysts. This payout targets different groups, including:

- U.S. Customers
- International Customers
- General Unsecured Creditors
To claim their share, creditors must navigate a stringent verification process, with expectation for funds to clear in three business days via specified channels. However, on October 3, a concerning alert surfaced via the exchange’s official account regarding phishing emails misleading recipients.
The advisory cautioned:
Be vigilant against fraudulent emails purporting to be from Kroll or the FTX Recovery Trust. Avoid clicking links that lead to dubious sites masquerading as the FTX Customer Portal (claims.ftx.com). Remember, we will never request wallet connections from you.
These deceptive emails seemed to originate from Kroll Restructuring Administration or the FTX Claims Department, beckoning users to visit their so-called “distribution portals” or a bogus “FTX Customer Claims Portal.”
For instance, one alarming email stated:
Kroll, handling FTX’s Chapter 11 bankruptcy cases, is facilitating distributions with anticipated recoveries of 118-142% of petition-date claim values owing to significant asset recoveries. To retrieve your funds, refer to the communication from our allied partner, Digital Disbursements, at [email protected] (don’t forget to check spam/junk folders) for account setup instructions. Verification is mandatory to secure your distribution. Timely action is crucial to ensure access to your recovery—delayed actions may affect your prospects.
Phishing scams are insidious forms of digital deception aimed at duping recipients into revealing private information, thereby granting malicious actors unauthorized access to both personal and financial resources.
In a relevant report by blockchain security firm ScamSniffer, it was noted that such crypto phishing scams resulted in losses exceeding $12 million in August alone, underscoring the ongoing peril that looms over the digital asset community.
Ongoing Settlement Distributions
Since the catastrophic collapse of FTX in November 2022, bankruptcy proceedings have been underway with court-approved restructuring beginning in October 2024, allocating a total of $16.5 billion for creditors. As of the latest distribution round on September 30, more than $7.8 billion has been allocated to qualifying parties.
Despite these notable payouts, worries around equitable compensation remain prevalent. Reports indicate that claims under $50,000 have received excess amounts, with compensation reaching approximately 120% for smaller stakeholders, while those with larger claims surpassing $50,000 have been limited to about 72.5% of their entitled recovery thus far.